Reporting to the President or Operations Manager, this role is responsible for the repair, service and installation of commercial and industrial overhead and high-speed doors and loading dock equipment including dock levelers, truck locks, bumpers and dock seals, equipment, etc.

Busy year round, we offer competitive compensation and benefits. We are committed to making this one of the best door companies to work for in the broader GTA.

 

Pre-requisites of the Job

  • Minimum of 3-5 years’ experience of installation and servicing of commercial/industrial overhead doors and loading docks
  • Knowledge and experience trouble shooting, repairing, maintaining and installing
  • Experience administering preventative maintenance programs for commercial/industrial overhead doors and loading docks
  • Knowledgeable and experienced using power and hand tools
  • Able to work outdoors in all seasons and able to lift and carry 50-100 lbs., climb on ladders and complete any other installation activities as required (job can be very physical);
  • Must have a valid driver’s license in good standing and a clean driving record
  • Must be comfortable working on ladders and at heights

 

Job Responsibilities – This position is responsible for, but not limited to, the following functions:

  • Installation and Repair: installing, troubleshooting/diagnosis and repair of commercial/industrial overhead doors, loading docks, and related equipment, make repairs in accordance with equipment manufacturers, problem solving
  • Customer service: visiting assigned commercial customers to identify needs and present options for repair and new business, presenting quotes (door type, opener, other features); provide excellent customer service and be able to communicate effectively with customers and coworkers
  • Productivity: manage your time effectively while traveling in service truck from job site to job site
  • Leadership: Own supervision, supervise and train apprentices and coworkers as required
  • Truck maintenance, service inventory
  • Other duties as assigned

 

Skills, Requirements and Certification

  • A team player with a positive attitude and mindset to do the right thing for our customers
  • Excellent communications skills (oral and written)
  • Excellent interpersonal skills
  • Professional manner and appearance; this is a customer-facing role
  • Extremely well organized
  • Self-starter and takes initiative, willing to take on more responsibility
  • Flexible as days can be unpredictable; some overtime may be required and requirement on a rotation basis
  • Mechanical aptitude and must be proficient with electrical, hydraulic, arc welding and using oxy-acetylene cutters
  • WHIMIS, Working at Heights training required; IDC certification an asset
  • Experience with overhead doors and commercial high-speed doors, as well as knowledge of door and operator types
  • Ability to prioritize and complete multiple/competing tasks and ensure deadlines are met

 

 

Benefits:

  • Vision care
  • Dental care
  • Extended health care

Experience:

  • Clean driving record: 5 years (Required)
  • Mechanical: 1 year (Preferred)
  • Relevant work: 3 years (Required)